Job Role/Level: National Account Manager (Staffing Experience)

Job Type: Full Time

Salary Range: $130,000 – $150,000 salary per year

Employer: Pyramid Consulting, Inc

Work Location: Denver, CO / Remote

Pyramid Consulting, Inc. is an award-winning global company, and one of the leading and most reliable sources of the best total talent and technology services in the industry. We are committed to satisfying the needs of all customers: our clients, consultants, and employees.

As a customer partner-for-life, through our four divisions (Pyramid Consulting Staffing, Celsior Technologies, GenSpark, ScaleUp), we provide the best in people resources, utilize the latest technology in our IT and transformation projects, and bring subject-matter expertise, all to help our customers achieve success.

At Pyramid, we live by our Core Values:

• Client Value Driven
• Service Leadership
• Respect for Individual
• Accountability
• Honesty
• Integrity

JOB SUMMARY:

The National Account Manager (NAM) will be responsible for managing relationships with strategic, high-volume accounts with hiring demands in one or more core locations. Using a hands-on approach, this person will be primarily responsible for developing relationships with key decision makers, working in tandem with Sales resources to maximizing business opportunities for staff augmentation. In addition, the NAM will target and manage additional opportunities for fulltime roles and/or professional services. This person will manage all aspects of client relationship, represent the company with customers and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

ROLES/RESPONSIBILITIES:

• Serve as single point of contact (POC) for new business development within assigned accounts. This person will own all facets of the account management process, understand business drivers, leverage cross functional resources, and analyze key metrics for retail customer success. This person will advocate fiercely for customers internally and respond promptly and accurately to questions from both internal business partners and customers.
• Engage with customers to understand their needs and deliver results. Build and communicate value-added recommendations to enhance systems and programs to resolve customer issues. Gather, analyze, and share data to influence business decisions.
• Contact all consultants on billing monthly and build relationships with existing and prospective line of business decision makers/hiring managers. Build brand alliance with the reciprocal human resources team to position for FTE recruitment opportunities. Build organizational chart and target executive level relationships. Establish trusted relationships. Advise and position for inclusion in professional/managed services initiatives.
• Stay up to date with internal and external developments and suggest new ways to increase sales.
• Willingness and ability to travel up to 50% of the time.
• Proven track-record of process improvement and measurable wins within a leadership role for a fast-paced, sizable company.
• Proven ability to drive customer experiences and results through team development.
• Ability to adapt to challenges in a constantly changing environment.
• Cross-team coordination, project management (scope, schedule, cost/staffing), and customer-facing skills.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• Composed, poised, and professional demeanor with the ability to work in a high-pressure environment.

QUALIFICATION:

• Proven experience serving as a NAM.
• Prior experience leading sales teams.
• In-depth understanding of sales performance metrics.
• Prior experience building and managing client relationship.
• Prior experience managing Client SLAs.
• Solid experience in sales and customer service.
• Demonstrable experience in negotiating and meeting client requirements.
• Hands-on experience with CRM software and MS Office.
• Excellent analytical and organizational skills.
• Strong communication skills.
• Ability to lead by example and motivate other team members.
• Solid employment track record
• College degree
• Prior Communication/Media/Telecom industry experience is highly preferred.

JOB ID: S-MD

COMPENSATION: Annual overall compensation will be in line with industry norms and will include an excellent benefits package.

About Pyramid Consulting

Pyramid Consulting, Inc. is a minority business enterprise, an award-winning global staffing and IT services company, and one of the leading and most reliable sources of the best total talent and technology services in the industry. We are an Intentionally Inclusive organization, committed to satisfying the needs of all customers: our clients, consultants, and employees.

As a customer partner-for-life, through our four divisions, Pyramid Consulting – Staffing, Celsior Technologies, GenSpark, and Scale:UP, we provide the best in people resources, utilize the latest technology in our IT and transformation projects, and bring subject-matter expertise, all to help our customers achieve success.

Pyramid Consulting, Inc. is an Equal Employment Opportunity Employer. All applicants hired will be subject to a background check and drug screening.