Building Scalable Tech Leadership for a Fintech Organization

Fast-Growing Fintech Organization Builds Structured Tech Leadership Capability

A leading fintech organization wanted to build stronger, scalable leadership across its technology teams. With multiple delivery teams scaling quickly and new leaders stepping into broader roles, they needed a structured program to drive consistency, stronger decisions, and strategic planning.

Challenges

As the client scaled its teams and operations, multiple leadership challenges began to surface across engineering and delivery functions. Some include:

Rapid internal promotions left several team leads without prior leadership experience or structured exposure to management practices.

Founders remained deeply involved in tactical decisions, limiting bandwidth for strategic focus.

Teams showed inconsistent maturity in delivery governance, stakeholder engagement, and cross-functional planning.

There was no formal mechanism for enabling leaders to plan across org, people, and tech dimensions.

Our solution

GenSpark, in partnership with a leadership learning design firm, delivered a tailored Tech Leadership Development and Modern Engineering Program that blended structured learning with coaching and applied assignments.

The program followed a 70:20:10 model to balance theory with application.

Structured learning sessions covered topics such as stakeholder management, delivery governance, scaling agile across multi-client setups, estimation and planning, system thinking, and business value articulation.

On-the-job assignments helped participants apply concepts directly within their functions, with guided support.

Individual and group coaching enabled participants to refine their learning, reflect on team and org impact, and build a department-level action plan across People, Tech, and Org dimensions.

Participants finalized their plans through feedback loops with senior leadership, enabling practical implementation and internal alignment.

Business outcomes

Our training solution delivered tangible improvements, including:

96% participant satisfaction, reflecting strong engagement and program relevance.

Improved decision-making autonomy, reducing bottlenecks at senior leadership levels.

Enhanced delivery structure and consistency across agile teams

Individual leadership roadmaps, aligned with business goals, led to increased ownership and more effective cross-functional collaboration.

Additionally, the program accelerated ramp-up, improved retention, and increased productivity, which extrapolated to significant revenue benefits. It enabled participants to develop leadership roadmaps tailored to their domains, fostering ownership and cross-functional collaboration.