Our client is a major U.S.-based healthcare provider with more than 70,000 employees across 42 hospitals, over 30 urgent care centers, and more than 1,500 care locations.

Challenges

Our client was aggressively migrating application workloads from premise-based to cloud hosting models. This required diverting internal IT resources with institutional knowledge of their business and applications, leaving a void for day-to-day IT engineering, operations, and administrative support of existing systems. Our client initially requested individual consultants to fill these roles, which would have burdened IT managers to onboard, train, and oversee each of these individuals – straining the already stretched IT management.

Our solution

Celsior proposed and delivered an “as a service” solution approach, which offloaded the client’s IT management burden. A curated team of skilled professionals covering each of the needed functions was provided, with Celsior overseeing the onboarding and ongoing oversight and support of the team, including monthly program-level progress, status, issues reporting, and action plans to the client. The scope of services encompassed Windows server, cloud, and storage administration; Active Directory and
messaging support; network operations; and IT Service Management engineering.

Business outcomes

Our solution enabled the client to focus its critical resources on its aggressive migration to the cloud while leveraging our expertise to alleviate the burden of maintaining existing systems and operations.

Key benefits included:

• Transition into steady state was completed within 30 days and with minimal impact on client’s IT management time or effort.
• Fixed-price, as-a-service convenience and predictability with SLAs resulted in a savings of $80,000 compared to contracting individuals.
• Reduced risk and greater success of the in-scope engineering, operations, and administrative functions via our ongoing oversight and program status reporting.
• The client was able to refocus their own IT resources from time-consuming operations tasks to more strategic IT cloud imperative.