Procurement-as-a-Service

A leading travel guidance platform connects hundreds of millions of users each month with curated recommendations for dining, accommodations, and experiences worldwide. As the organization scaled, its procurement team faced rising pressure to operate with greater agility and cost-efficiency, especially amid market uncertainty.

The client needed more than short-term staffing support. They sought a strategic partner to drive both immediate sourcing stability and long-term procurement performance. Pyramid Consulting delivered with a tailored Procurement-as-a-Service (PaaS) model built to optimize operations now and scale with future demands.

Challenges 

The client’s procurement team faced resource gaps as team members went on extended leave without backup plans in place. At the same time, they were under pressure to control costs by hiring specialized talent who could work part-time, across flexible schedules, and on an as-needed basis.

They needed highly skilled professionals who would remain committed even with limited monthly hours. In addition, those professionals needed to be available during U.S. East Coast or European business hours, despite being globally located. Traditional staffing approaches could not meet these criteria.

Our solution 

We delivered a solution centered on adaptability, quality, and cost efficiency. Our Procurement-as-a-Service proposal was tailored to the client’s global operations and budget goals. 

Rather than focusing solely on filling roles, our solution offered: 

• Global talent coverage, aligned to client time zones for seamless support across regions. 
• Flexible staffing models, including part-time and variable-hour procurement experts to meet shifting demand. 
• Sourcing strategies that prioritized long-term engagement from experienced professionals. 
• Immediate impact, with our first deployment — a skilled offshore Procurement Project Manager, who quickly integrated into the team and drove critical sourcing and vendor renewal efforts. 

Business outcomes 

The client realized several key benefits as a result of our engagement: 

• Improved process efficiency: Procurement efficiency improved by an estimated 35 percent, with faster task execution and reduced turnaround time. 
• Significant cost savings: Operational costs were reduced by 30 to 40 percent compared to traditional staffing models. 
• Ensured business continuity: Workflows remained uninterrupted during employee leave periods, maintaining operational consistency and delivery timelines. 
• Accelerated talent onboarding: Skilled talent was onboarded within days, accelerating impact and eliminating ramp-up delays. 

This solution provided more than short-term coverage. It gave the client a repeatable model to scale procurement support as business needs evolved.

Conclusion 

With global access to skilled procurement talent and a delivery model built for scalability, we helped the client gain a strategic advantage in sourcing, empowering them to operate more efficiently and support travelers with even greater speed and reliability.