A major financial services organization allowed people to transfer money in 20 countries. It also allowed people to pay a bill for someone, such as a phone or natural gas bill.

Challenges

In the past, customers had to go into one of the organization’s brick-and-mortar outlets and work with a human agent to initiate the money transfer or pay the bill. The organization recognized the need for enabling mobile and online transactions with appropriate digital security and engaged Celsior.

Our solution

As an app modernization project, Celsior built both web and mobile application interfaces, as well as microservices-based middleware. The middleware acts as a bridge between the open internet and the core services, leveraging .NET technologies, Incapsula, Kubernetes, and Docker. We implemented the solution as a resilient, load-balanced, and geographically distributed system to handle the load of a growing customer base. The microservices application was implemented with 14 different modules that were deployed in separate containers, all orchestrated by Kubernetes.

Business outcomes

End customers are now able to conduct transactions online safely and securely. It provides savings to existing franchises as service agents no longer need to be involved in transactions. Most importantly, it is allowing the organization to grow market share and expand digitally across the U.S. market.