Data Operations

A Fortune 500 leader in managed healthcare, serves millions through government-sponsored programs. The organization depends on timely, accurate data to coordinate care, manage vendor performance, and drive compliance.

To meet growing complexity and evolving reporting demands, they partnered with us to accelerate their automation journey. This engagement focused on improving internal ETL pipelines, automating quality assurance checks, and modernizing business intelligence dashboards to empower real-time decision-making across teams.

Challenges

The client’s internal data operations were increasingly burdened by manual QA processes and disjointed vendor data transfers. Fragmented workflows and limited automation created inefficiencies and exposed the organization to reporting delays and potential data quality risks. Internal stakeholders often lacked trust in the timeliness and consistency of critical data outputs, hindering strategic insight and operational agility.

Our solution

We engaged directly with the client’s internal data teams to deliver a flexible, automation-first solution. Leveraging a blend of technical leadership and cross-functional collaboration, we supported multiple initiatives spanning ETL development, QA automation, and reporting optimization.

Key areas of impact include:

• Automated QA frameworks that replaced manual checkpoints with scalable, repeatable validation protocols.
• Streamlined ETL processes to improve vendor data ingestion, reduce latency, and enhance reliability.
• Refreshed Power BI dashboards to deliver timely insights for operational and strategic reporting.
• Execution of EMP and ePayment automation efforts, improving integration across business systems.
• Integrated stakeholder collaboration across data engineering, analytics, and business systems teams to drive end-to-end visibility and accountability.

Throughout the initiative, our embedded team led both technical execution and agile project coordination, aligning closely with the client’s HETIS quality function to ensure data readiness and performance from vendor to executive dashboard.

Business outcomes

Our embedded team delivered measurable and immediate value:

• 80% increase in data team functionality, driven by automation and process optimization.
• Recognition as a top-performing partner, with our project lead named Consultant of the Quarter.
• Significant reduction in manual workload, freeing internal resources for higher-value strategic efforts.
• Foundation for future scalability, enabling the client to extend automation across BI and reporting teams.
• Cultural alignment and trust, earning continued support from both technical and business stakeholders.

By integrating technical expertise with a strong understanding of the client’s internal dynamics, we became their trusted partner in driving sustainable, high-impact transformation.

The Pyramid approach

This engagement reflects the power of Pyramid Consulting’s integrated model — bringing together the right talent, proven technologies, and continuous training to deliver scalable results. By aligning with the client’s vision for intelligent automation, we helped them move from reactive reporting to proactive, data-driven insight, accelerating not just workflows, but outcomes.