Talent delivery

A leading professional services and technology consulting firm serves customers across diverse industries through high-impact digital transformation engagements. As their delivery footprint expanded across global accounts like Apple, American Airlines, Northern Trust, and JPMC, their internal talent teams faced increased pressure to meet urgent hiring needs at speed and scale.

We partnered with them not simply to fill roles, but to co-create a scalable, flexible, and results-driven talent delivery engine. This partnership enabled them to meet aggressive hiring targets while improving candidate quality, reducing cycle times, and supporting the success of customer engagements that were critical to business growth.

Challenges

The client’s talent acquisition leaders were under pressure to deliver skilled technical professionals for high-visibility end customers — many of whom had complex and evolving technical requirements. Several core challenges emerged:

• Aligning talent with highly specific and fast-changing technical expectations from customers like Apple and JPMC.
• Balancing speed and quality in a high-volume, quick-turnaround environment.
• Managing differing process expectations across multiple customer accounts.
• Avoiding project delays and customer dissatisfaction due to mismatched hires.

The organization needed a partner who could deliver consistent results, reduce friction across delivery teams, and evolve alongside their hiring demands.

Our solution

We worked closely with the client’s talent and delivery leaders to create a tailored talent solution that aligned with each customer’s standards. This was not a one-size-fits-all approach. We invested in understanding the nuances of each account and aligned our sourcing and screening to meet those needs precisely.

We implemented role-specific qualification processes that included skill validation, structured interviews, and account-specific checkpoints. Our recruiters were trained to prioritize based on urgency and complexity, ensuring fast turnaround while preserving quality. Communication was streamlined through dedicated points of contact and regular syncs, allowing real-time feedback to shape future submissions.

This model enabled us to respond quickly, maintain consistency, and build trust across the client’s internal teams and customer-facing functions.

Business outcomes

Through this collaborative engagement, we helped the client achieve measurable results across key talent KPIs:

• 30 – 40% reduction in average time-to-fill, ensuring faster project starts and less downtime.
• Higher interview-to-offer ratios, driven by tighter alignment between candidate skills and job requirements.
• Increased closure rates on high-priority roles, supporting the client’s ability to meet customer service-level agreements.
• Positive feedback from the client’s delivery leaders and end customers, reinforcing our impact on overall project success.
• Improved recruiting team productivity, enabled by automation and streamlined delivery practices.

These outcomes enabled the client to meet urgent hiring needs without sacrificing quality and to operate more efficiently across accounts with varying demands and expectations.

Conclusion

By combining delivery precision with strategic flexibility, we helped the client move from transactional staffing to a proactive talent model. We became an extension of their talent organization, enabling them to meet evolving customer demands with speed, consistency, and confidence.

As the client continues to support digital transformation at scale, our partnership ensures they’re equipped with the right people, at the right time, to deliver on what matters most — their customer commitments.