One of the top three U.S. communications organizations wanted a platform where they could provide the self-service that many of their clients—particularly younger people—appreciate and desire. The intention was to allow their clients to handle bill payments, account information, shopping, upgrading, network issues, changes of number / address, and other similar requests without needing to call and talk to an agent and spending a lot of their time waiting in a queue. This business need led to an initiative to develop a digital assistant platform that would work based on machine learning (ML) and natural language processing (NLP) algorithms provided by Google.
Celsior was selected to play a vital role in planning, developing, testing, staging, and deploying to production this digital assistant in a timely manner. As desired by the client, we agreed to handle this outsourcing engagement using a fixed-price, deliverables-based managed-service approach.
Key client benefits from the completed project include:
The digital assistant has been very successful. Millions of clients are now enjoying the platform and providing feedback of all sorts, which helps us to improve the platform every day.
Helping a leading SI hire mainframe experts, upskill workforce, and build long-term talent retention strategies.
Learn MoreTailoring a training program focused on AI competencies and targeted technologies.
Learn MoreDeploying eight agile pods within a 12-week timeframe and assisting agile transformation.
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